FAQ
🔴 Live Sale Orders (TikTok Live Claims)
How do I order a shirt I claimed during your TikTok Live?
After you claim a shirt on TikTok Live, head to our website and purchase the Live Crew Neck Claim product. Select your correct size, complete payment, and we’ll press and pack your shirt live!
Can I choose my design?
The designs are shown during the live sale. You’ll claim your design and size live in the comments, and we’ll press the exact design you claimed.
When will my shirt ship?
Orders are typically pressed and packed during the live or within 1 day after. Shipping happens within 3–5 business days after your order is paid.
Can I return or exchange my live sale order?
Because these shirts are made-to-order live, all sales are final.
If your item arrives damaged, please contact us within 3 days of delivery and we’ll help resolve it.
✏️ Beaded Pens & Accessories
How do I order a pen?
Pens are listed on our site under Pens & Accessories. Just add them to your cart and checkout anytime — no need to wait for a live sale.
When will pens ship?
Pens typically ship within 3–5 business days of purchase.
Are pens customizable?
Currently, our beaded pens come pre-made with motivational sayings and fun colors. Custom pen orders may be available in the future!
🚚 Shipping & Order Info
What shipping options do you offer?
All orders ship via USPS with tracking. Shipping rates are calculated at checkout.
Can I combine a live claim order with a regular item like a pen?
Yes! Add everything to your cart and checkout together. We’ll ship your full order when your live claim is ready.
How will I know my order has shipped?
You’ll receive a confirmation email with tracking info as soon as your package ships.
❓Have another question?
No problem! Reach out anytime at shopsteadymotion@gmail.com — we’re here to help.